Introduction
Thank you for purchasing our handcrafted guitar amplifiers and pedals. We take pride in our high-quality, handmade products and want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your product, please review our return policy outlined below.
Return Eligibility
- Time Frame: You may return items within 30 days of the original purchase date.
- Condition: Products must be returned in their original condition, with no signs of wear or damage. All original packaging, accessories, and documentation must be included.
- Proof of Purchase: A valid proof of purchase (receipt or order number) is required for all returns.
Non-Returnable Items
- Custom-made products (unless defective)
- Items purchased on clearance or marked as “final sale”
Return Process
- Initiate Return: Contact our customer service team at [email address] or [phone number] to initiate the return process. Please provide your order number and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
- Packaging: Carefully pack the item in its original packaging, including all accessories and documentation. Write the RAN on the outside of the package.
- Shipping: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
- Inspection and Refund: Once we receive the returned item, our team will inspect it. If the return is approved, we will process your refund within 10 business days. Refunds will be issued to the original method of payment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team to arrange the exchange process.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email address] or [phone number]. We will arrange for a replacement or repair at no additional cost to you.
Contact Us
If you have any questions or concerns about our return policy, please contact us on our contact page.
Amendments
We reserve the right to amend this return policy at any time. Any changes will be posted on our website and will apply to orders placed after the effective date of the change.
Thank you for choosing our handcrafted guitar amplifiers and pedals. We appreciate your support and understanding.